San Francisco, CA
May 15-16, 2017
Director of Business Intelligence, Information Services & Solutions
UCLA Health

Joycee Berin, director of business intelligence, has more than twenty years of experience in the healthcare industry. She joined UCLA Health in 2008 and currently leads a team of professionals to support the data, reporting, and analytics needs across the enterprise. She oversees business relationship management for Business Intelligence operations while focusing on implementing enterprise initiatives and pushing the analytics maturity evolution of the organization. She is responsible for the successful rollout and sustained end-user adoption of the enterprise Self-Service initiatives.

May 16, 2017
11:20am - 11:55am
Grand Ballroom

UCLA Health recently used analytics to show the average length of time between the day a patient requests an appointment and the first and third available appointments for a visit.

These insights allow UCLA Health to intervene and improve patient access to primary and specialty care.

In turn, timely access to healthcare improves patient satisfaction and, potentially, outcomes. Additionally, patients who can promptly schedule appointments often return to work sooner, and avoid emergency room visits or hospital admission.

In this session, attendees will learn how UCLA Health used analytics to:

  • Improve access to specialists and primary care physicians.
  • Increased access to providers for patients that need care.
  • Influence the patient experience and improved outcomes.
May 16, 2017
10:05am - 10:45am
Grand Ballroom

When it comes to be big data and analytics or just about any topic in healthcare, there’s no experience like first-hand experience.

The title of this session, the Big Data & Healthcare Analytics Genius Bar, is a takeoff on the name for the in-store tech support provided in retail Apple Stores.

Have you got a question about big data and analytics? This is the session to get it answered. It’s as simple as that. We’ll have two floor microphones and our expert panelists will take audience questions as they come, as well as from moderator Tom Sullivan, Healthcare It News editor-in-chief.

Think of this as a big brainstorming and networking session. Or experts will provide their best, unbiased advice, but we can also pull on the collective experience of the all attendees.

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