Craig Richmond joined MetroHealth in April 2010 as vice president, revenue cycle, took on the role of associate chief financial officer in May 2013, and was named senior vice president and chief financial officer in January 2014.
Richmond is responsible for the system-wide leadership and strategic direction of the organization’s financial operations, which include the revenue cycle, finance, accounting, internal audit, managed care, reimbursement and treasury departments.
He has more than 17 years of experience in the industry, in multiple areas within both finance and the revenue cycle. His background includes working with academic medical centers, health systems and community providers to optimize revenue cycle and finance operations. He is currently leading a $10 million, system-wide implementation of Epic System’s revenue cycle suite, which will serve as a catalyst for staffing efficiencies, revenue enhancements, enhanced performance accuracy and improved patient satisfaction.
Richmond earned a bachelor of science in Accounting with a minor in Management Information Systems and Decision Support Systems from the University of Delaware. He is a Certified Public Accountant (Ohio and Maryland) and frequent speaker on a variety of best practices within finance and revenue cycle operations. He serves on the boards of the Ronald McDonald House and The Center for Arts Inspired Learning.
The MetroHealth System became the first public, essential health system ever with the Epic EHR to achieve Stage 7 in the HIMSS electronic medical record adoption model (EMRAM) in both its inpatient hospital and all of its ambulatory clinics.
Not staying static though, MetroHealth recognized the need to leverage its investments in analytics and technology to improve the quality of care and financial outcomes by forming a new department known as DORA - the Department of Operational Research and Analytics. DORA is about finding new ideas in data and becoming a best-in-class user of data. It has begun to enable MetroHealth to progress from data to information to knowledge to wisdom. MetroHealth’s Department of Operational Research and Analytics (DORA) has introduced new technologies to help administrators and clinicians better understand the forces that drive their business. The data gleaned from this intelligence is being used to implement changes that aid in better overall operations.
- How to use data to engage physicians in harnessing opportunities for cost reduction, care variation and practice standardization.
- How to use data and analytics to manage total cost of care and outcomes for defined patient populations.
- Accelerate performance improvements using analytics based on the fundamentals of quality, efficiency and cost effectiveness.