Dr. Benjamin Waterman is a clinical instructor and physician adviser for analytics within the UCLA Department of Medicine, where he works on a host of analytics and operations initiatives. Prior to attending medical school, he worked for over three years in consulting at Deloitte LLC as well as the Avascent Group in Washington DC. He received his MD/MBA from the David Geffen School of Medicine and Anderson School of Management and Consulting respectively. He subsequently completed his residency training in Internal Medicine at the UCLA Ronald Reagan Medical Center.
UCLA Health recently used analytics to show the average length of time between the day a patient requests an appointment and the first and third available appointments for a visit.
These insights allow UCLA Health to intervene and improve patient access to primary and specialty care.
In turn, timely access to healthcare improves patient satisfaction and, potentially, outcomes. Additionally, patients who can promptly schedule appointments often return to work sooner, and avoid emergency room visits or hospital admission.
In this session, attendees will learn how UCLA Health used analytics to:
- Improve access to specialists and primary care physicians.
- Increased access to providers for patients that need care.
- Influence the patient experience and improved outcomes.