Dr. Simon Jones is a research professor in the Department of Population Health, Division of Healthcare Delivery Science, at NYU School of Medicine. He uses his extensive experience in data analysis and health informatics to conduct research on health systems, studying how patients access health care, as well as healthcare quality and outcomes. Prior to coming to NYU, Dr. Jones worked for the National Health Service (NHS) in the United Kingdom where he served in multiple positions including head of health informatics and operational research at Bromley Hospital. He also has worked in the private sector for several healthcare data analytics ventures and is a visiting senior fellow in health services research at the London School of Economics.
Care Coordination remains a cornerstone of value-based care, but measuring its effectiveness in keeping patients healthy and steering them to the appropriate venue when necessary can be challenging.
NYU Langone Health, a tertiary care academic medical center, operates a clinically Integrated network (CIN) with roughly 375,000 attributed lives and a robust care coordination program to help high-risk patients lead healthy lives. Langone’s clinical and operational leaders recently teamed up with a data scientist to measure the impact of care coordination and improve these services.
Among other things, to improve outreach strategies and patient engagement, the organization used data science to better understand how patients interact with Langone’s online portal.
In this session, Langone’s clinical and data science leads will explain how they worked as a team and used these data-driven insights to improve operations and patient care.